Frequently Asked Questions

Looking to learn more about our services, how to create a disaster recovery plan, and ways to streamline your IT infrastructure to increase employee productivity? Our frequently asked questions can provide you with all the answers.

The answers to your most frequently asked IT questions.

For over a decade, dotnet has provided exceptional service to keep businesses safe, secure, and successful. We take a hands-on approach to provide the highest quality of service, so you can feel confident knowing that your IT needs are taken care of by experts.

Cybersecurity

Cybersecurity measures are fundamental for any business operating today and we want to make sure you are protected. Discover what you should do if your business experiences a cyber-attack, how often you should complete phishing training and testing, how to implement multi-factor authentication, how to know if your office is safe and secure, and why phishing training and testing is important. If you have additional questions related to Cybersecurity and Phishing, please feel free to contact us, we would be happy to assist you.

If your business experiences a cyber-attack, you should immediately disconnect affected systems from the network, contain the damage, and notify your IT department and relevant authorities.

You should also have an incident response plan in place that outlines the steps to take in the event of a security breach.

Phishing attacks are a common and growing threat to businesses, and they can result in data breaches, financial loss, and reputational damage.

Phishing training and testing is important because it helps employees recognize and avoid phishing attacks, which can reduce the risk of a successful attack and minimize the impact of a breach.

To implement multi-factor authentication in your organization, you should first assess your authentication needs and select the appropriate MFA solution. Then, you should plan and execute the implementation, provide training, and support to users, and continuously monitor and maintain the MFA solution.

A managed service provider can be a great resource to ensure you have selected an implemented the proper solution.

Security in the 21st century is a never ending game of cat and mouse. Modern companies should be operating with multiple layers of security in place to help protect against external breaches of any kind.

At dotnet, we diligently evaluate and reevaluate your security to keep you protected.

Phishing attacks are a common and growing threat to businesses, and they can result in data breaches, financial loss, and reputational damage.

Phishing training and testing is important to help employees recognize and avoid phishing attacks, which reduces the risk of a successful attack and minimizes the impact of a breach.

Consulting and Services

Discover how to leverage cloud solutions, why IT consultants are critical, and what it means to receive managed IT services. If you have additional questions related to our services or consultation please feel free to contact us, we would be happy to assist you.

Share and stay connected from virtually anywhere with cloud solutions. Save data and access it on the go or share it with colleagues around the world.
Information Technology (IT) consultants often work side by side with clients to advise, design, and then implement technology systems in new and existing workplace environments. Their job is critical, often making sure no detail is missed resulting in a successful outcome.

Managed IT Services (also called Managed Services) are proactive services performed by an IT service provider to manage your company’s infrastructure and provide IT support typically in exchange for a recurring flat monthly fee.

The scope of these services can vary widely from company to company and depends on many factors, such as the size of the business, number of locations, devices on the network, and additional offerings.

IT Infrastructure

Your IT Infrastructure is critical to making sure your business is running as smoothly as possible. Learn how to; tell if your current IT Infrastructure is secure, streamline IT to increase productivity, operate remotely in a safe and secure manner, check your backups, and the impact of Microsoft 365. If you have additional questions related to IT Infrastructure, please feel free to contact us, we would be happy to assist you.

There are a wide variety of factors that go into ensuring your IT infrastructure is secure. Therefore, this is a conversation you should have with your company’s IT professional or someone with extensive knowledge of the system.

If you don’t have an IT professional, hire one right away and have them preform an IT audit to get the answers you seek.

We evaluate your existing IT infrastructure and make recommendations to help simplify your workflow and increase employee productivity. With managed IT solutions from dotnet, you and your employees can stay up and running, allowing your company to be the most effective it can be.

Wi-fi is accessible at nearly every corner, but utilizing a public network can leave you and your information vulnerable. Learn more about that in our blog article about working remotely.

With a number of online security choices available, dotnet can set you up with the perfect option for your company.

There are several ways to verify if your backups are being properly done. One way is to check the backup logs to ensure that the backup process has completed successfully. Another way is to perform a restore test to ensure that the backup data is recoverable.

You can also use backup monitoring tools to alert you of any issues or failures in the backup process. As part of the Service Level Agreement (SLA) most backup integrity checks are included.

Microsoft 365 impacts businesses by providing a cost-effective and secure platform for productivity and collaboration. It allows employees to work from anywhere, on any device, and collaborate in real-time on documents and projects.

Microsoft 365 also includes advanced security features to protect against cyber threats and data breaches.

Budgeting and Planning

Budgeting and planning are essential for every business, especially when it comes to IT. Get informed on when you should start thinking about IT, how often you should buy a new sever, and the steps required to create a disaster recovery plan. If you have additional questions related to budgeting and planning for IT, please feel free to contact us, we would be happy to assist you.

If you’re building or adding on to an existing space it’s critical to start planning your IT infrastructure right away. An IT Consultant can help you determine your needs as well as overall layout and final costs to make your space as efficient as possible.

This depends on the quality of your server and whether it has been managed properly. Less expensive and neglected servers have shorter lifespans while a good midrange well-kept server typically lasts 3-5 years. If your server is managed properly and upgrades are performed regularly, you could see a lifespan upwards of 10 years.

1) Conduct a risk assessment to identify potential threats and vulnerabilities.

2) Perform a business impact analysis to determine the criticality of IT systems and data.

3) Develop a recovery strategy that outlines the steps and procedures for restoring critical IT systems and data.

4) Create an incident response plan that outlines the steps and procedures for responding to a disruptive event.

5) Test and maintain the disaster recovery plan regularly to ensure its effectiveness.

Invest in expert IT support services for your business.

We know the importance of keeping devices connected and systems secure. Don’t wait until it’s too late – contact us today to learn how we can help increase your network’s security and optimize your business growth.